Privacy Policy

Introduction

This Privacy Policy (“Policy”) outlines the terms and conditions under which SLINCAS TECHNOLOGIES PTE. LTD. (“Company,” “We,” “Us,” “Our”), a company registered in Singapore, collects, uses, processes, stores, and protects personal information of its users (“User,” “You,” “Your”) in connection with the provision of its services (“Services”). These Services are accessible through our software application (“App”), aimed at connecting doctors and patients after a preliminary physical visit is done by the patient to see the clinician. By accessing or using the Services, you agree to comply with and be bound by the practices and policies outlined in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using the Services or providing us with your personal information.

2. Applicability This Privacy Policy applies to:
   • Patients: Individuals or their authorized representatives registering on the Platform for accessing healthcare services.
   • Medical Practitioners and/or Doctors: Healthcare professionals and their authorized representatives registering on the Platform.
   • Hospital Administrators & their Staff: Personnel associated with healthcare facilities using the app for operational purposes.
   • Other Users: Any other user of the Platform.

For the purposes of this Privacy Policy, “personal information” refers to any data collected, processed, or stored by our app that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked directly or indirectly with an individual.

Personal information includes, but is not limited to, the following categories of data:

1. Contact Data:  This category encompasses information such as your email address, phone number, and mailing address, which enable communication and identification.
2. Professional Information: This category includes data specific to professionals, such as doctors’ license certificates, medical qualifications, specialties, professional affiliations, practice locations, and other professional credentials required for the provision of healthcare services through the app.
3. Demographic Data:  This category includes gender, date of birth, age, pin code, and other similar information that provides insights into your demographic profile.
4. Usage Information:  This category covers data related to your interactions with the app, including history of appointments made, services used, preferences, and browsing behavior.
5. Voluntarily Provided Information:  Any additional information voluntarily shared with us, such as images, documents, medical records, health-related notes, or other files uploaded or communicated through the app.
6. Passwords:  Information related to account access, security credentials, authentication mechanisms, and password reset details.
7. Financial Information:  This category includes bank account details, credit card numbers, debit card information, payment instrument details, transaction history, and billing information.
8. Health-Related Data:  Information pertaining to physical, physiological, mental health conditions, medical history, diagnoses, treatments, medications, and healthcare provider interactions.
9. Biometric Information:  Unique identifiers such as fingerprints, facial recognition data, voiceprints, or other biometric markers used for authentication or identification purposes.
10. Information Received under Lawful Contracts:  Data obtained through lawful agreements, contracts, or legal obligations, including data shared with us by third parties under authorized arrangements.
11. Visitor Details:  Information provided at the time of registration, account creation, or during interactions with the app, including IP addresses, device identifiers, session data, and user agent information.

• Agreement Acceptance
  • 3.1. By using the app, all users covered under this Privacy Policy acknowledge and agree to the terms and conditions outlined herein regarding the collection, use, and disclosure of personal information and data as described in this document.
  • 3.2. By using our services or otherwise providing us with your information, you acknowledge that you have read, understood, and agreed to the practices and policies outlined in this Privacy Policy. You also consent to our collection, use, sharing, and disclosure of your information as described herein.
  • 3.3. We reserve the right to change, modify, add, or delete portions of this Privacy Policy at our sole discretion and at any time. If you do not agree with this Privacy Policy at any time, please refrain from using any of our services or providing us with your information.
  • 3.4. If you are using the services on behalf of someone else, such as your child or an entity like your employer, you confirm that you are authorized by such individual or entity to:
    • Accept this Privacy Policy on their behalf.
    • Consent on behalf of such individual or entity to our collection, use, and disclosure of their information as described in this Privacy Policy.
• Information We Collect
  • 4.1. Patient Information
    • 4.1.1. When patients sign up for the app, we collect essential personal data such as their full name, email address, gender, date of birth, profile image, height, weight, blood group, and other pertinent medical information.
    • 4.1.2. This information is crucial for creating and managing patient profiles, facilitating effective communication with healthcare providers, scheduling appointments, and delivering personalized healthcare services tailored to individual patient needs.
  • 4.2. Medical Practitioners Information
    • 4.2.1. For Medical Practitioners using the app, we collect comprehensive professional and personal information data including their full name, email address, profile picture, medical specialty, gender, professional location, phone number, and valid license documentation.
    • 4.2.2. This information is fundamental for verifying Medical Practitioners’ credentials, ensuring compliance with regulatory standards, facilitating secure patient consultations, managing appointments, and maintaining accurate healthcare records within the application.
  • 4.3. Hospital Admin & Staff Information
    • 4.3.1. Hospital administrators and staff members provide vital information such as the hospital’s legal name, physical address, contact details, and staff profiles including their names and roles within the healthcare facility.
    • 4.3.2. This data is essential for administering and overseeing hospital operations, managing user access and permissions within the application, coordinating patient care, ensuring data security and confidentiality, and complying with applicable healthcare regulations and privacy laws.
  • 4.4. Usage Information
    • 4.4.1. The app gathers usage information to optimize user experience, enhance service delivery, and improve the overall functionality of the application.
    • 4.4.2. This includes but is not limited to data on user interactions with healthcare providers, communication through chat messages, appointment scheduling activities, medical document uploads, and other user engagements within the platform.
    • 4.4.3. By analyzing this usage data, the app aims to identify user preferences, streamline workflows, enhance system performance, and continually refine and innovate its healthcare services while strictly adhering to legal and regulatory frameworks governing data privacy, security, and confidentiality in the healthcare sector.
  • 4.5. Voluntarily Provided Information: Any additional information voluntarily shared with us such as images, documents, medical records, health-related notes, or other files uploaded or communicated through the app.
  • 4.6. Financial Information: This category includes bank account details, credit card numbers, debit card information, payment instrument details, transaction history, and billing information.
  • 4.7. Health-Related Data: Information pertaining to physical, physiological, mental health conditions, medical history, diagnoses, treatments, medications, and healthcare provider interactions.
  • 4.8. Biometric Information: Unique identifiers such as fingerprints, facial recognition data, voiceprints, or other biometric markers used for authentication or identification purposes.
  • 4.9. Visitor Details: Information provided at the time of registration, account creation, or during interactions with the app, including IP addresses, device identifiers, session data, and user agent information.

5. Collection, Use, and Disclosure of Information

By using the app, you consent to the collection, use, and disclosure of your personal information as outlined below:

5. 5.1. Patient Consent

1. 5.1.1. Purpose of Providing Services: The collected information is utilized to provide patients with healthcare services, including but not limited to appointment booking, communication with healthcare providers, and obtaining feedback on doctor’s services and practices.
2. 5.1.2. Commercial Purposes: The app may use certain information for commercial purposes, including aggregated or non-personally identifiable data for research, statistical analysis, business intelligence, and improving service offerings.
3. 5.1.3. Communication: Contacting patients for communication purposes related to appointments, feedback, and enhancing user experience in booking appointments and accessing healthcare services.
4. 5.1.4. Customer Support: Addressing and debugging customer support-related issues to ensure a seamless user experience.
5. 5.1.5. Transaction Completion: Contacting users to complete transactions if they have provided contact information during transaction-related steps.

5. 5.2. Medical Practitioners Consent
   • 5.2.1. As part of the registration and application process available to doctors on the app, certain information including Personal Information or Sensitive Personal Data or Information is collected from the Medical Practitioners wherein by using the app, the Medical Practitioners accept the use, collection, and disclosure of such information to the app.
   • 5.2.2. All the statements in this Privacy Policy apply to all Medical Practitioners and all Medical Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to the app. Failing which, they are required to cease using the Services immediately.
   • 5.2.3. Use of Information: Medical Practitioner’s personally identifiable information, which they choose to provide to the app, is used to help the doctors describe, authenticate, and identify themselves. SLINCAS TECHNOLOGIES may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes. And may sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. The Medical Practitioners’ information listed on the app is displayed when Users search for Medical Practitioners on the application, and the Medical Practitioners’ information listed on the app is used by Users to request the Medical Practitioners’ appointments. Any personally identifiable information of the Medical Practitioners listed on the app/website is not generated by SLINCAS TECHNOLOGIES and is provided to SLINCAS TECHNOLOGIES by Medical Practitioners who wish to enlist themselves on the app/website or is collected by SLINCAS TECHNOLOGIES from the public domain.
6. Disclaimer of Content Control
   • 6.1. SLINCAS TECHNOLOGIES does not control or endorse the content, messages, or information found in any part of the application or services.
   • 6.2. Therefore, SLINCAS TECHNOLOGIES specifically disclaims any liability concerning the services and any actions resulting from your participation in them.
   • 6.3. By using the app/website, you agree to waive any claims against SLINCAS TECHNOLOGIES related to the services. If any such waiver is deemed ineffective, you agree to release any claims against SLINCAS TECHNOLOGIES concerning the same.
7. Confidentiality and Security
   • 7.1 Data Security Measures
     • 7.1.1. SLINCAS TECHNOLOGIES has implemented security policies, rules, and technical measures to safeguard the personal data under its control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, or accidental loss.
     • 7.1.2. However, SLINCAS TECHNOLOGIES shall not be held liable for any data loss or theft resulting from unauthorized access to users’ electronic devices through which they access the Services.
   • 7.2 Comprehensive Security Practices
     • 7.2.1. SLINCAS TECHNOLOGIES employs reasonable security practices and procedures, including a comprehensive documented information security program and information security policies.
     • 7.2.2. These policies encompass managerial, technical, operational, and physical security control measures that are commensurate with the information collected and the nature of SLINCAS TECHNOLOGIES’ business.
   • 7.3 Privacy Protection
     • 7.3.1. SLINCAS TECHNOLOGIES values your right to privacy and will only disclose your Personal Information when required by law, regulation, law enforcement agency, governmental official, legal authority, or similar requirements.
     • 7.3.2. Additionally, SLINCAS TECHNOLOGIES may disclose information to protect its rights or the rights of others, prevent harm to persons or property, combat fraud and credit risk, or enforce the Terms of Use as determined at SLINCAS TECHNOLOGIES’ sole discretion.
8. Children’s and Minor’s Privacy
   • 8.1. SLINCAS TECHNOLOGIES prioritizes the protection of children’s online privacy. We urge parents and guardians to supervise their children’s online activities and utilize parental control tools provided by online services and software manufacturers to create a safe online environment.
   • 8.2. These tools can help prevent minors from disclosing personal information without parental consent. While SLINCAS TECHNOLOGIES is not intended for use by minors, we do not hold any liability for minor use.
9. Consent to This Policy
   • 9.1. By using SLINCAS TECHNOLOGIES, you acknowledge that this Privacy Policy is an integral part of our Terms of Use.
   • 9.2. Your use of the application signifies your unconditional agreement to this Privacy Policy, including SLINCAS TECHNOLOGIES’ use, collection, processing, and disclosure of your Personal Information as outlined herein. Your access to and utilization of SLINCAS TECHNOLOGIES are governed by this Privacy Policy and the Terms of Use.
10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [support@slincas.com].