Every clinic’s front desk is the first and last point of care, and often the busiest place in the building.

From morning till closing time, phones ring, patients arrive, payments need processing, and doctors call out for help with scheduling or reports. The day rarely pauses.

And even after the last patient leaves, the work doesn’t stop. That’s when the calls begin again: “Doctor said I can start antibiotics today, right?” “Can I eat before my scan tomorrow?” “I forgot what the nurse told me about my dressing change.”