Care Beyond Clinic

By Dr. Unni Menon | Founder, Ekko Medical A QR code can make it easier for patients to contact their clinician. But what happens after the message arrives matters just as much. There's a QR code displ…

Building EKKO has taught us that connecting healthcare software is only part of the challenge. Making it work in a busy clinic is where things get interesting. When we started building EKKO, we knew t…

A referral to another doctor. A letter to an insurer. A clinical memo. Different purposes, but often the same starting point: information already recorded in the patient’s clinical notes. Preparing th…

Why clinic owners need a way to stay in control without staying constantly available By Dr. Unni Menon, Founder, Ekko Medical It's 10:47pm. You're not at the clinic. You haven't been for hours. But yo…

Patient communication shouldn't become another silo. Our first EMR integration is an important step toward connecting conversations, clinical teams and the patient record. When we started building Ekk…

Every startup begins with an assumption. Ours turned out to be only half right. When we started building Ekko Medical, we believed we had identified a clear problem. Healthcare teams were increasingly…

"I'm not on any medications." He was on a blood thinner. Before I extract teeth, I ask every patient the same questions. Any medications? Any blood thinners? This particular patient — elderly, sharp e…

Why Ekko Is Going to the Front Door A few weeks ago I wrote about a dilemma. After spending a day going through how different clinic groups here in Singapore handle WhatsApp — some multiplying it acro…

Every Clinic Has Two Clinics Most healthcare organizations think they operate a single clinic. The physical clinic. The place where consultations happen, procedures are performed, prescriptions are wr…

As a dentist, I thought my work ended when the patient left the clinic. I was wrong. The real work often started afterwards. A message arrives at 9:47 PM. "Doctor, is this swelling normal?" A photo ap…

Published by Ekko Medical | Patient Communication | Privacy & Compliance Every day, without thinking twice, clinic staff across Singapore pick up their phones and reply to patients on WhatsApp. It…

This week, a discussion among clinicians caught my attention. Some doctors shared that they actively encourage patients to record complex consultations — particularly when discussing treatment plans,…

A mother called a clinic at 4pm. Her baby had a cold. The staff hesitated to disturb the doctor — he was already on his way home. They advised her to bring the baby to the night clinic instead. By the…

Most patients never see what happens after clinic hours. The reception lights go off. The front desk closes. The last patient leaves. But the messages continue. A patient wants clarification about med…

One of the most consistent pieces of feedback we heard from doctors was surprisingly simple: “I don’t want to be disturbed after hours unless it’s truly necessary.” Modern patient communication has fu…